SignWren help centre
Short, practical answers about using SignWren, from sending your first document to closing an account. Each article says when it was last checked against the app.
SignWren is an electronic signature app for small businesses, freelancers and small teams. You can start free or sign in on the app. SignWren is not a law firm, does not give legal advice, and is not a notary service.
How do I get started?
How do I get started with SignWren?
Create an account with your email, confirm the address, then add the business name and paper-copy contact signers see. Then you can send your first document.
How do I contact SignWren support?
Email hello@signwren.com and a person will reply. Include the document title or envelope ID if it's about a document, but never send a password, code or link.
How do I send a document?
How do I send my first document for signature?
Upload a PDF, Word file or photo, add the people who sign, place their fields, then check the review screen and press Send. Each signer gets their own link.
How do I add signature fields to a document?
Pick who a field is for, then drag a signature, initials, date signed, name, text or checkbox field onto the page. Fields save as you go and can be optional.
How do I set the order people sign in?
Choose In order on the recipients step and number your signers. Each group is emailed once the group before it has signed. Same number means any order.
How does signature meaning work for regulated records?
On the Business plan, signers in your account can sign with a meaning such as Approved, shown with their name, date and time, after confirming who they are.
How do AI suggestions work in SignWren?
AI suggestions are optional and off until your owner turns them on. What text is sent, who receives it, how each suggestion is labelled, and what AI never does.
What do the people signing go through?
How do I make a signer enter a code before signing?
Add an access code you tell them yourself, a code SignWren emails them, or a text message code with Pro. Signers enter it before they can open anything at all.
How does in-person signing work?
Mark a signer as In person, then hand them your phone or tablet. They see only the document, sign it themselves, and you sign back in once you have the device.
What do signers see, and why is there a consent screen?
Signers first read a short notice about signing electronically and agree to it, then fill in their fields and press Finish and sign. They never need an account.
How do templates, bulk send and public links work?
How do I save, import and share templates?
Save any document as a template, import one of SignWren's free templates to edit, and share templates with a team or your account. Sent ones don't change.
How does bulk send work?
Bulk send, on Pro, sends one template to many people from a CSV file. Each row gets its own envelope, link and audit trail, so nobody sees anyone else's copy.
How do public signing links and website embeds work?
With Pro, turn a template into a link anyone can sign from, or embed it on your site. Signers enter their own name and email and confirm a code before signing.
How do teams, plans and billing work?
How do I add my logo and send from my own domain?
With Pro, owners and admins add a logo, button color and sender name in Settings. Business can also send signing emails from your domain once DNS checks pass.
What can owners, admins, senders and viewers do?
Each account has one owner. Admins manage people and settings, senders send documents, and viewers see only what's shared with them. Teams come with Pro.
How do plans, trials and billing work?
How SignWren's Free, Pro and Business plans work: the 14-day free trial, paying by card through Stripe, seats, limits, failed payments, cancelling and refunds.
What happens after everyone signs?
How do I connect SignWren to Workday?
An owner or admin on the Business plan connects your Workday tenant with an integration system user, then each signed PDF is filed on the worker as a document.
How do I connect SignWren to Oracle HCM Cloud?
An owner or admin on the Business plan connects your Oracle HCM Cloud pod with an integration user. Signed copies are then filed as document records.
How do I connect SignWren to SAP SuccessFactors?
On the Business plan, an owner or admin connects your SuccessFactors instance with an OAuth client you register, and signed onboarding PDFs go to the new hire.
How do I connect SignWren to SAP S/4HANA?
On the Business plan, an owner or admin connects S/4HANA with a communication user, sends supplier contracts from purchase orders and gets the signed PDF back.
What do I get when everyone has signed?
One sealed PDF with every signature in place and a certificate of completion at the end. Everyone gets a copy, and you can download both from the document page.
How do I check a signed PDF hasn't been changed?
Open app.signwren.com/check and choose the PDF. Only its fingerprint is sent, so the file stays on your device. A match means it's unchanged since sealing.
How do I delete documents or close my account?
Delete a document from its page, or close the account in Settings as the owner. Files are gone for good 30 days later, so download what you want to keep first.
What are the legal and data limits?
Why isn't SignWren for HIPAA-covered health information?
SignWren is not set up for HIPAA-covered data and does not sign business associate agreements. Covered entities need a tool that signs a BAA for patient forms.
Which eIDAS signature level does SignWren give?
SignWren signatures are simple electronic signatures under eIDAS Article 3(10), not advanced or qualified ones. What that means, and where account data is kept.
Why does SignWren warn that a document may not be valid?
Some documents, like wills, eviction notices and court filings, fall outside US e-sign laws. SignWren warns when a document looks like one but never blocks you.
Can't find the answer?
Email hello@signwren.com and a person will reply. The contact page has the details, and the e-signature guides cover the law and general how-to questions.
How do I start using SignWren?
Create an account on the SignWren app. The Free plan is for occasional signing and needs no card, and the people you send documents to never need an account at all.
Already have an account? Sign in.