SignWren has three plans: Free, Pro for a small office, and Business priced per sender. Paid plans start with a free trial and are paid by card through Stripe. Anyone can start on Free, and you can subscribe to a paid plan from the billing page in the app. The pricing page always shows the current prices, with the yearly totals and what each plan includes. If a price changes, subscribers get an email at least 30 days before the new price applies to them.
Who can change the plan?
Only the owner. Admins can see usage, but billing, the plan and closing the account belong to the owner.
How does the free trial work?
Pro and Business each come with a 14-day trial, with no card needed to start, and each account gets one trial. While it runs, your settings pages show the date it ends. A few days before the end, the owner gets an email with the price that will be charged and how to cancel. If the trial ends with no card on file, the account goes back to Free and nothing is deleted.
How do I pay?
When you upgrade, you pick the plan and monthly or yearly billing, and SignWren shows the full recurring price, the yearly total for yearly plans, any trial and the date of the first charge. Then you enter your card on Stripe’s checkout page. SignWren never sees or stores your card number. Your plan changes when Stripe confirms the payment to us, not when the checkout page closes.
Later, Manage billing opens Stripe’s billing page, where you can change plan, update the card, download invoices and receipts, or cancel. Prices are in US dollars. Sales tax is added where it applies, based on your billing address, and Stripe shows it before you pay. Listed prices are before tax, and Stripe calculates the tax at checkout. If you’re buying for a business, you can add your tax ID on the checkout page.
How do seats work?
On Pro, one price covers 3 senders, and you can add more, up to 10, for a set amount each. On Business, you pay for each sender, with a minimum of 3. On both, the owner, admins and senders all count, and viewers are free. The pricing page shows what an extra sender costs. If you invite a sender when every seat is in use, you see the new total and confirm it first; the difference is added to your next invoice. Removing someone doesn’t lower the seat count by itself, so you decide when to drop the seat. Inviting an 11th sender on Pro offers you Business instead.
What happens when I hit a limit?
On Free you can send 10 envelopes a calendar month. When you reach it, the app says “You’ve sent 10 of 10 envelopes this month” with the date sending opens again, and offers an upgrade. Drafts still save. Pro and Business have no hard monthly envelope limit, only a fair-use number (below), but text message codes and bulk send have their own allowances.
A new Free account has two extra limits for its first 7 days: 3 envelopes in any 24 hours, and at most 5 people on one envelope. Both lift on day 8, or as soon as you start a trial or a paid plan. A brand-new free account is an easy way to send phishing, and these limits slow that down without getting in the way of a real first week. If you reach one, the app tells you when you can send again.
Plan and usage in Settings shows envelopes, text codes and bulk rows used this period and when they reset. Reminders, resending an email and voiding never count again. Limits on Free reset at the start of each month in UTC; on paid plans they follow your billing period.
What does fair use mean on Pro and Business?
It’s the number of envelopes a month we expect an account to stay around, and it isn’t a cap. Pro has 50 envelopes a month per sender and Business has 100, counted across the whole account. A Pro office with 3 senders has 150 a month between them, and a Business account with 5 senders has 500. Envelopes from bulk send, public links and the API count the same way as any other.
Sending doesn’t stop when you pass the number. If the account goes over it two months running, we email the owner to agree a plan that fits, such as more senders, Business, or a custom plan. We never stop an account’s sending over fair use without telling the owner first and giving at least 30 days. Spam, abuse or anything that harms email delivery for other people is different: it falls under the acceptable use rules in the App Terms and can be stopped straight away.
Bulk send also has hard limits: up to 200 recipients a day on Pro and 1,000 on Business (counted in UTC), and files of up to 500 rows. The bulk send article has the details. Plan and usage in Settings shows your account’s fair-use number next to the envelopes you’ve sent this calendar month (UTC), which is the month fair use is counted in.
What if a payment fails?
Everything keeps working while Stripe tries the card again, several times over the following two weeks or so. The owner sees a banner, “Your last payment didn’t go through”, with a link to update the card, and gets an email, at most once every 3 days.
If the payment still can’t be collected, the subscription is cancelled and the account moves to Free.
What happens if I cancel or move to Free?
Your paid plan runs until the end of the period you’ve paid for, then the account moves to Free. Nothing is deleted. Documents, drafts and templates all stay; templates over the Free limit become read-only, sending is limited to the Free allowance, and extra people keep their sign-in but become viewers until you add seats again.
Can I get a refund?
Payments aren’t refunded for part of a month or year, yearly plans included. Cancelling stops the next charge, and the plan keeps working until the end of the period you already paid for. If you switch to a cheaper plan or fewer seats partway through, Stripe credits the unused time against your next invoice rather than paying it back. The 14-day trial is free, so it’s the way to try a plan before paying. If we charged you by mistake, such as twice for the same period, email hello@signwren.com and we’ll refund the extra charge. Any refund right that the law where you live gives you still applies.
Documents already out for signature can always be finished, and signers always get their copies, whatever happens to your plan.