To send a document, start a new document from the dashboard, upload your file, add the people who need to sign, place their fields, and press Send on the review screen. Each signer then gets an email with their own link, and they don’t need a SignWren account to sign.

Which files can I upload?

PDF, Word (.docx), JPEG and PNG, each up to 25 MB. A PDF can have up to 100 pages. Word files are converted to PDF first, and you’ll see a reminder to check the converted pages, because layout can shift a little in conversion. Word files with macros (.docm) are refused.

Photos and scans become a PDF page each, fitted to US Letter, and location data stored in the photo is removed. You can upload several photos at once and put them in order.

You can put up to five documents in one envelope, as long as they come to 25 MB together. Say you’re a landlord sending a lease and a pet addendum: upload both, and the tenant signs them in one go and gets back one combined PDF.

Prefer to start from a SignWren template? Choose Use a template instead of uploading. You fill in the parts in square brackets, and your edits only change this document. See templates if you want to keep your version.

How do I add the people who sign?

On the recipients step, add each person’s name and email and choose Needs to sign or Receives a copy. People who receive a copy get the finished PDF but no signing email. Tick I also need to sign if you’re signing too; you’ll get your own link like everyone else.

You can add up to 10 recipients. If two people share an email address, we’ll ask you to confirm that’s deliberate. You also choose whether people sign In order or in Any order here. Signing order explains the difference.

What happens when I press Send?

Nothing goes out until you confirm on the review screen. It shows the documents, the recipients and their order, your message and the expiry date. Links expire after 30 days unless you pick something between 1 and 120 days.

Once you confirm, the document is locked, so nobody can change the text or the fields, and each signer is emailed a Review and sign button. The email comes from SignWren’s sending address with your business name as the sender and your own email as the reply-to, so replies reach you. The unsigned document is never attached to the email.

Why is the Send button disabled?

Usually one of these:

  • You haven’t confirmed your email address yet.
  • Your business name or paper-copy contact isn’t set (getting started covers this).
  • A signer has no signature field. Every signer needs at least one, and the message names who’s missing one.
  • A document is still converting, or a template still has unfilled square brackets.

The review screen lists whatever is left under Before you can send.

Can I fix a mistake after sending?

Partly. You can change a signer’s email address if they haven’t signed yet (their old link stops working and a new one goes out), change the expiry date, or void the document with a reason. You can’t edit the text or fields of a sent document. To change those, void it and choose Resend as a new draft, which copies everything into a draft you can edit.