Every SignWren account has one owner, and everyone else is an admin, a sender or a viewer. The role decides what they can do, and SignWren checks it on our servers, so hiding a button isn’t the only thing stopping someone.
What can each role do?
| What | Owner | Admin | Sender | Viewer |
|---|---|---|---|---|
| Billing, plan, close the account | Yes | No | No | No |
| Invite and remove people, change roles | Yes | Yes, not the owner | No | No |
| What signers see, branding, domains | Yes | Yes | No | No |
| Create and edit shared templates | Yes | Yes | Their own | No |
| Send, remind, void, resend | Yes | Yes | Their own and shared with them | No |
| See documents | All | All | Their own, shared with them, their teams’ | Shared with them, their teams’ |
| Download signed PDFs and certificates | Yes | Yes | What they can see | What they can see |
Free accounts have a single sender, the owner. Admins, viewers and teams come with Pro and Business.
How do I invite someone?
In Settings, under People in this account, enter their email and choose Admin, Sender or Viewer. They get an invitation link that works for 7 days. Admins can invite senders and viewers but can’t create another admin or an owner.
There’s only ever one owner. To hand ownership to someone else, the current owner re-enters their password to confirm.
Do viewers cost anything?
No. On Business you pay per sender, and the owner, admins and senders all count. Viewers are free. On Pro, one price covers 3 senders, and each extra sender, up to 10, adds a set amount. See plans and billing.
What are teams for?
Teams let groups see each other’s documents without seeing everything. A hypothetical property office might have a Leasing team and a Maintenance team. When a sender sends a document they choose which of their teams it belongs to, and everyone in that team can see it. A person can be in several teams. Admins create teams in Settings under Teams.
If a team is deleted, its documents become visible only to the people who sent them, plus admins and the owner.
Can I share one document with a colleague?
Yes. On the document’s page, share it with someone in your account as Can view or Can manage. It shows on their dashboard as “Shared with you”. You can only share with people in your own account, and adding or removing a share is recorded in the document’s history.
What happens when someone leaves?
Remove them in Settings and their access ends straight away, including any open sessions. Documents they sent stay in the account, and templates they owned move to the owner and stay shared as they were.