Email hello@signwren.com and a person will read it and reply. SignWren is a small company with no phone line or chat, so email is the way to reach us.
What should I put in the email?
Enough for us to find the problem without a back-and-forth:
- the email address you use for SignWren;
- the document title or envelope ID, if it’s about a document (the ID is on the certificate and on the document page);
- what you expected to happen and what happened instead, and any message you saw, word for word if you can.
A screenshot helps, as long as it doesn’t show anything private you’d rather we didn’t see.
What should I never send?
Your password, an access code, a one-time code, or a signing link. We’ll never ask for them. A signing link lets whoever has it open that person’s document, so treat it like a key. If someone claiming to be SignWren asks for one, don’t reply, and forward the message to us.
I’m a signer, not a SignWren customer. Who do I contact?
Usually the business that sent you the document. Their name is in the email and on the signing page, and the notice before the document gives their contact for paper copies. They can resend your link, fix your email address, or send a corrected document. We can’t change a document someone else sent, but if you think an email using our name is fake, tell us.