How do I add my logo and send from my own domain?

You add your logo, colour and sender name in Settings under Branding, and on Business you can also send from your own domain under Send from your own domain. Branding comes with Pro and Business. Only the owner and admins can change it.

What can I brand?

• Logo. PNG or SVG, up to 500 KB. It appears at the top of signing emails and signing pages. SVG files are turned into a plain image first, which strips out anything that could run code.
• Colour. Used for buttons. It has to be dark enough for white button text to be readable (a contrast ratio of at least 4.5 to 1). If yours isn’t, we suggest the nearest colour that is.
• Sender name. The name signing emails come from, 2 to 60 characters. It can’t contain web addresses, email addresses, other e-signature brand names, or words like “security”, “verify” or “account”, because those are the words phishing emails use.

Documents you send after saving use the new branding. Ones already sent keep what they went out with.

What stays the same?

The notice about signing electronically, the wording of the consent checkbox, the statement above Finish and sign, and “Sealed by SignWren” on the certificate never change with branding. Signing pages also keep a small “Sent with SignWren” footer with our company details.

How do I send from my own domain?

This is on Business, and it’s built but not switched on yet: until it is, the settings screen says so and emails come from SignWren’s address with your sender name. Once it’s on, enter your domain, for example danaproperties.com; you’ll need access to its DNS settings, or someone who has it. SignWren shows two DNS records to add at your domain provider: one for DKIM and one for the Return-Path. Add them, wait for DNS to update, and press Check. You’ll see a result for each record.

Until both pass, emails keep coming from SignWren’s address with your sender name, so nothing waits on DNS. Once they pass, you choose the address, such as documents@danaproperties.com. Replies still go to the sender’s own email.

What if the DNS records are removed later?

Sending falls back to SignWren’s address, and the owner is emailed. No emails are lost or delayed. A domain can only be verified in one SignWren account at a time.