SignWren Terms of Service
Draft pending legal review. These terms are a draft that a lawyer hasn't reviewed yet. We may change them after that review, and if a change is material we'll email account owners before it takes effect.
These terms cover the SignWren app at app.signwren.com, including its API and anything you connect to it. The app is provided by Vasa Trend AI LLC (dba SignWren), 131 Continental Drive, Suite 305, Newark, DE 19713, United States ("SignWren", "we", "us"). "You" means the business or person who creates the account, and the people that business adds to it. By creating an account or using the app, you agree to these terms. How we handle personal information is in the App Privacy Notice. The website at signwren.com has its own Terms of Use.
What is SignWren, and what isn't it?
SignWren is software for sending documents to be signed electronically and keeping a record of how they were signed. You upload a document, place fields, send it to the people who need to sign, and get back a sealed PDF with a certificate of completion and an audit trail.
SignWren is not a law firm, doesn't give legal advice and is not a notary. Nothing in the app, its templates, its help articles or its AI suggestions is legal advice, and using SignWren doesn't create a lawyer-client relationship. We don't decide whether a document can be signed electronically, whether it's enforceable, or whether it's right for your situation. That decision is yours. Some documents can't be signed electronically at all; our help article on documents that can't be signed electronically lists common examples. When in doubt, ask a lawyer licensed where you are.
SignWren isn't set up for health information covered by HIPAA, and we don't sign business associate agreements. If you're a HIPAA covered entity, don't use SignWren for patient health information. Our not-for-HIPAA article explains why.
Who can use SignWren?
You must be at least 18 and able to enter a contract. If you create an account for a business, you confirm you're allowed to accept these terms for it, and the business is bound by them. If your organization signs you in through single sign-on or provisions your account, your organization accepts these terms for you. You need a working email address, and you're responsible for keeping your password and any sign-in method secure. Tell us straight away at hello@signwren.com if you think someone else has got into your account.
How do accounts and roles work?
Every account has one owner, and everyone else in it is an admin, a sender or a viewer. The owner controls the plan, billing and closing the account. Admins manage people and settings, senders send documents, and viewers see only what's shared with them. The roles help article has the full table.
The account belongs to the business or person who created it, through its owner. You're responsible for everyone you add to your account and for what they do in it, as if you had done it yourself. When someone leaves, remove them in Settings.
What am I responsible for when I send documents?
You're responsible for the documents you upload and send, for who you send them to, and for having the right to send them. That includes having any permission you need to share the information in a document with the people you send it to, and telling signers anything the law requires you to tell them. The people who sign your documents are your signers, not ours: if they have questions about a document or what happens to their information, they should contact you, and we'll point them to you if they contact us.
Before anyone signs, SignWren shows them a statement about signing electronically and asks them to agree. That doesn't replace any notice or consent the law requires from you for your particular document.
What can't I use SignWren for?
Don't use SignWren to break the law or to harm anyone. In particular, don't:
- upload or send anything illegal, or anything you don't have the right to share;
- forge a signature, sign in someone else's name, or make it look as if someone agreed to something they didn't;
- send spam, phishing or bulk messages to people who haven't asked for them;
- upload malware, or try to get into accounts, data or systems you're not allowed to reach, test our security without our written permission, or get around limits, plan features or rate limits;
- overload the service, scrape it, or resell it without our written agreement.
If we reasonably believe an account breaks these rules, we may stop a document from being sent, limit features, or suspend the account, as described below.
What plans are there, and how does billing work?
SignWren has a Free plan and paid plans, billed monthly or yearly. The current plans, prices and what each includes are always on the pricing page. If a price changes, subscribers get an email at least 30 days before the new price applies to them. Prices are in US dollars. Sales tax is added where it applies, based on your billing address, and Stripe shows it before you pay. Listed prices are before tax, and Stripe calculates the tax at checkout. If you're buying for a business, you can add your tax ID on the checkout page.
Paid plans come with a 14-day free trial that doesn't need a card, and each organization gets one trial. If the trial ends with no card on file, the account moves to Free and nothing you made is deleted.
Paid plans are paid by card through Stripe, our payment processor. You enter your card on Stripe's pages, and SignWren never sees or stores your card number. A subscription renews automatically at the end of each month or year until it's cancelled, and only the owner can change the plan or cancel. When you add a sender beyond the ones your plan already pays for (an extra sender on Pro, or a seat on Business), its cost is added to your next invoice, and you see the new total before you confirm it.
What does fair use mean, and are there sending limits?
Pro and Business have no hard monthly envelope limit. Each has a fair-use number instead: 50 envelopes a month per sender on Pro and 100 envelopes a month per sender on Business, counted across the whole account, so a Pro account with 3 senders has 150 a month, and a Business account with 5 senders has 500 a month. Envelopes sent with bulk send, public links and the API count the same way as any other. Fair use isn't a cap, and sending doesn't stop at the number. If an account goes over it two months running, we email the owner to agree a plan that fits, such as more senders, Business, or a custom plan. We never stop an account's sending over fair use without telling the owner first and giving at least 30 days. Spam, abuse or anything that harms email delivery for others falls under the acceptable use rules instead, and can be stopped straight away.
Free has a hard limit of 10 envelopes a calendar month (UTC): sending stops there until the next month, or until you upgrade, and drafts still save. Bulk send has hard limits that protect email delivery for everyone: up to 200 recipients a day on Pro and 1,000 on Business (days counted in UTC), files of up to 500 rows and 1 MB, and at most 60 emails a minute from one batch. Bulk send opens once an account is 7 days old, and once a batch has sent 50 emails it pauses if more than 5% of them bounce. These are hard limits, not fair-use numbers: the app won't confirm a batch that would go past the day's cap, and it tells you how many people you can still send to that day.
What happens if I cancel?
When you cancel, nothing more is charged and your paid plan keeps working until the end of the period you've already paid for. Then the account moves to Free. Nothing is deleted: documents, drafts and templates stay, though features and limits become those of the Free plan. To cancel, the owner uses Manage billing in the app, which opens Stripe's billing page.
What happens if a payment fails?
If a payment fails, everything keeps working while Stripe tries the card again over the following couple of weeks, and the owner is told how to update it. If the payment still can't be collected, the subscription is cancelled and the account moves to Free. Documents already out for signature can still be finished, and signers still get their copies.
Can I get a refund?
Payments aren't refunded for part of a month or year, and that includes yearly plans. When you cancel, nothing more is charged and your plan keeps working until the end of the period you've already paid for. If you switch to a cheaper plan or fewer seats partway through, Stripe credits the unused time against your next invoice rather than paying it back. If we charged you by mistake, for example twice for the same period, write to hello@signwren.com and we'll refund the mistake. Where the law where you live gives you a right to a refund, that right still applies.
Can SignWren change its features?
Yes. We improve SignWren over time, so features may be added, changed or removed. If we plan to remove a feature that is part of a paid plan, we'll email the account owner before it happens.
Finished documents are sealed with a digital signature, so a PDF reader can tell whether a file was changed after it was sealed. The help article What do I get when everyone has signed? explains the seal and the certificate of completion.
Who owns my documents?
You do. Your documents, the fields and signatures on them, your templates and the audit trails of your envelopes ("your content") belong to you or to the people you got them from. You give us permission to store, copy, process and send your content only as needed to run SignWren for you, keep it secure, and meet the law. We don't claim any ownership of it and we don't sell it.
The SignWren software, name, logo and design belong to Vasa Trend AI LLC. We give you a personal, non-transferable right to use the app under these terms while your account is open. The free templates we provide are for you to use in your own documents. If you send us feedback or ideas, we may use them without owing you anything.
How do I keep, export or delete my documents?
You can download each finished document, with its certificate of completion, from its page in the app, and Business accounts can also export their audit logs. Deleting a document or closing the account removes the files and records for good 30 days later, and copies in our encrypted backups age out within about 90 days after that, so download anything you want to keep first. The delete and close account article explains each step. Business accounts can also set retention rules that delete documents after a set number of days, and place legal holds that stop that happening.
Copies already emailed to signers or anyone else are theirs and aren't affected by anything you delete.
Can I use AI suggestions?
Not yet. AI suggestions are built but not switched on for anyone. When they open, they'll be optional and off by default, and they stay off unless your account owner turns them on. Every suggestion is labelled, can be wrong, and never changes a document by itself; a person accepts or dismisses each one. AI suggestions are not legal advice, so read the document itself before relying on them. What is sent to the AI provider, and when, is set out in the App Privacy Notice and the AI suggestions article.
Can I use the API?
Yes, on the plans that include it, and these terms apply to everything done with your API keys. Keep keys secret, give them only to systems you control, and remove any key you think has leaked. Nothing in the API can sign a document on anyone's behalf.
What about services I connect to SignWren?
If you connect SignWren to another service, such as an HR system or a cloud storage account, we exchange data with that service only as you set it up. That service is run by someone else under its own terms, and we aren't responsible for it.
Can you suspend or close my account?
We may suspend or limit an account if it breaks these terms, if it puts other customers, signers or our systems at risk, if a payment is overdue after the retries above, or if the law requires it. Where we reasonably can, we'll tell the owner first and give a chance to fix the problem. If we close an account for a serious or repeated breach, we'll give the owner a reasonable chance to download its documents unless the law stops us.
You can stop using SignWren and close the account at any time from Settings. Closing cancels a paid subscription straight away, with no further charges.
What do you promise, and what don't you?
We'll run SignWren with reasonable care and skill and keep your content secure as described in the App Privacy Notice. Beyond that, and to the extent the law allows, SignWren is provided "as is" and "as available". We don't promise that it will be uninterrupted or error-free, that it fits a particular purpose, or that any document signed with it will be valid or enforceable for your purpose. We don't make any promise about an outcome in a dispute.
How is liability limited?
To the extent the law allows, neither you nor we are liable to the other for indirect, special or consequential losses, or for lost profits, revenue or data, arising from SignWren or these terms. Our total liability for all claims about SignWren in any 12 months is limited to the amount you paid us for SignWren in those 12 months, or $100 if that is more. Nothing in these terms limits liability that can't be limited by law, such as liability for fraud.
You'll cover our reasonable costs if a third party makes a claim against us because of documents you sent, or because you or your users broke these terms or the law.
Which law applies?
These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. If you're a consumer, this doesn't take away any protection the law where you live gives you.
Will these terms change?
We may update these terms, and we'll change the date at the top when we do. If a change is material, we'll email the account owner before it takes effect. If you keep using SignWren after that, the new terms apply; if you don't agree, you can close the account before then.
How do I contact you?
Email hello@signwren.com or write to Vasa Trend AI LLC, 131 Continental Drive, Suite 305, Newark, DE 19713, USA.