To delete a document, open it and press Delete. To close the whole account, the owner goes to Settings, then Close the account. Either way, the files and records are removed for good 30 days later, so download what you want to keep first.

What happens when I delete one document?

We remind you to download the files, you confirm with “I’ve downloaded what I need. Delete it.”, and the document disappears from your dashboard straight away. Its files and records are purged 30 days later. If a signer opens an old link in the meantime, they see the same “link not available” page as for any dead link.

Copies already emailed to people aren’t affected. Their PDF is theirs, and deleting your copy doesn’t reach into anyone’s inbox.

Deleting a template works the same way: it leaves the template picker, documents already sent from it don’t change, and its files follow the same 30-day purge.

What happens when I close the account?

Closing is for the owner only, and it’s final. You type the account name to confirm. Then:

  • a Pro or Business subscription is cancelled straight away, in the same step, so there are no further charges;
  • you and everyone in the account lose access at once, and every session is signed out;
  • any document still out for signature is cancelled, and the people asked to sign get a short note saying so;
  • every document and its records are removed for good 30 days later;
  • nobody, including us, can reopen the account.

Copies already emailed to people are not affected.

Do I need to cancel my paid plan first?

No. If you’re on Pro or Business, closing the account cancels the subscription with our payment processor immediately, not at the end of the billing period, and we don’t charge the card again. If we can’t reach the payment processor at that moment, the account isn’t closed and nothing changes, so you can try again a minute later.

Before you close, download everything you need: signed PDFs and certificates are on each document’s page. Past invoices stay in the billing portal until you close, so download any you need for your records first.

Do you keep anything after the 30 days?

A record that the deletion or closure happened is written to the account’s security log before the purge, so there’s a trail of who did it and when. The documents themselves, the signatures and the audit trail are gone from SignWren, and the copies in our encrypted backups age out within about 90 days after that. That also means a document deleted from SignWren can no longer be found by the document check, so keep your own copy of anything you may need to prove later.

Can I just remove a person rather than close everything?

Yes. The owner or an admin can remove someone in Settings under People in this account. Their access ends at once, and the documents they sent stay in the account. See roles and teams.